How we use your information
This privacy notice is to let you know how we promise to look after your personal information. This includes what you tell us about yourself, what we learn by having you as a client, and the choices you give us about what marketing information you may want us to send you. This notice explains how we do this and tells you about your privacy rights and how the law protects you.
Our Privacy Promise
How the law protects you
As well as our Privacy Promise, your privacy is protected by law. This section explains how that works.
Data Protection regulations say that we can use personal information only if we have a proper reason to do so. This includes sharing it outside Donohue Smith & Hartwell Ltd. The law says we must have one or more of these reasons:
A legitimate interest is when we have a business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you. If we rely on our legitimate interest, we will tell you what that is.
Here is a list of all the ways that we may use your personal information, and which of the reasons we rely on to do so. This is also where we tell you what our legitimate interests are.
|What we use your personal information for||
Our legitimate interests
. To manage our relationship with you or your business.
. Your consent.
. Keeping our records up to date, working out which of our products and services may interest you and telling you about them.
We shall continually review our procedures for IT and data management to keep up to date with changing technology and systems.
Where we collect personal information from
We may collect personal information about you (or your business) from these sources:
Who we share your personal information with
We may share your personal information these organisations:
The information we use
These are some of the kinds of personal information that we use:
Sending data outside of the EEA
We will only send your data outside of the European Economic Area (‘EEA’) to:
The personal information we have for you is made up of what you tell us, and data we collect when you use our services, or from third parties we work with.
We may use your personal information to tell you about relevant products and services we offer. This is what we mean when we talk about ‘marketing’.
We can only use your personal information to send you marketing messages if we have either your consent or a ‘legitimate interest’. That is when we have a business or commercial reason to use your information. It must not unfairly go against what is right and best for you.
You can ask us to stop sending you marketing messages by contacting us at any time. Whatever you choose, you'll still receive statements, and other important information such as changes to your existing products and services.
We may ask you to confirm or update your choices, if you take out any new products or services with us in future. We will also ask you to do this if there are changes in the law, regulation, or the structure of our business.
If you change your mind you can update your choices at any time by contacting us
How long we keep your personal information
We will keep your personal information for as long as you are a client. After you stop being a customer, we have to keep relevant records for statutory minimum periods for one of these reasons:
The Principles of good Data Protection
These are the principles under which we seek to operate and manage your data.
How to get a copy of your personal information [Referred to as Subject Access Rights]
You can access details of the personal information we hold by writing to us at this address:
Donohue Smith & Hartwell Ltd
43 Fisherton Street
Letting us know if your personal information is incorrect
You have the right to question any information we have about you that you think is wrong or incomplete. Please contact us if you want to do this. If you do, we will take reasonable steps to check its accuracy and correct it.
What if you want us to stop using your personal information?
You have the right to object to our use of your personal information, or to ask us to delete, remove, or stop using your personal information if there is no need for us to keep it. This is known as the ‘right to object’ and ‘right to erasure’, or the ‘right to be forgotten’.
There may be legal or other official reasons why we need to keep or use your data. But please tell us if you think that we should not be using it.
We may sometimes be able to restrict the use of your data. This means that it can only be used for certain things, such as legal claims or to exercise legal rights. In this situation, we would not use or share your information in other ways while it is restricted.
You can ask us to restrict the use of your personal information if:
If you want to object to how we use your data, or ask us to delete it or restrict how we use it or, please contact us.
How to withdraw your consent for non-statutory personal information
You can withdraw your consent at any time. Please contact us if you want to do so. If you withdraw your consent, we may not be able to provide certain products or services to you. If this is so, we will tell you.
How to complain
Please let us know if you are unhappy with how we have used your personal information. You can contact us in writing at the address above.
You also have the right to complain to the Information Commissioner’s Office if we do not respond to your complaint appropriately and in a timely manner. Find out on their website how to report a concern.
Internal data management is overseen by Christopher Donohue
Our Privacy Statement
By using our site, you consent to us processing your data and you warrant that all data provided by you is accurate.
Information about us
We are Donohue Smith & Hartwell Ltd, 43 Fisherton Street, Salisbury, Wiltshire. SP2 7SU
For more information, please see our Contact Us page.
This Website is designed and hosted on our behalf by Practice 2 Practice Limited (company registration number 06906184).
We do not collect any personal information about website users other than:
Notification of Changes
If you register as a user of the website you will be asked for some basic information.
Where links are provided to other websites it should be noted that they are not and cannot be governed by our Privacy Statement. We cannot guarantee your privacy when you access other websites through any link provided on this website.
A cookie is a small text file written to your hard drive that contains information about you. Cookies do not contain any personal information about users.
Services delivered via the website such as video or embedded content from external providers may also place cookies on your machine (computer).
By continuing to use this site you are deemed to be accepting these conditions and consenting to the website placing cookies on your computer.